Not loving your new Marrakech purchase? Not a problem. Simply send back any item you don't love within 14 days of receipt and receive a refund. Returns must be in new, unworn condition, with its original packaging, Marrakech hang tags etc. intact.
Excludes FINAL SALE items. Any item over 50% off the original price is final sale and cannot be returned for refund.
- Please request a return through our online return portal, HERE
- Print the shipping label provided. Include the invoice form along with your items.
- Apply the return shipping label to your package and mail your return via USPS.
For a Full Refund: Once your return has been received, we will reimburse your account for the full merchandise price minus the $7.95 prepaid shipping if you decide to use the return label provided.
*For any orders over $1,000 customer pays return shipping
For Store Credit: Once your return has been received, we will issue a store credit via email for the full merchandise price.
Kindly note that shipping and handling charges are non-refundable – this fee will be deducted from your refund. Otherwise the item can be returned at your cost with the carrier of your choice. Please allow one to two billing cycles for your credit to appear on your statement.
Mon–Fri 10am–6pm EST
Love your new item, but not the right size or color? Simply place a new order to make sure the new item is available and proceed with the return process here. We will provide you with a prepaid shipping label. Please attach the prepaid shipping label to your package and return to the Marrakech Warehouse within 14 days of receipt. You will receive an email confirmation as soon as we receive your returned package.
All merchandise is fully inspected before it is packaged and sent to you. In the rare case that you have received a damaged item, please contact customer service at firstname.lastname@example.org or call (562) 408-4971. Damaged items are eligible for return or exchange. Simply complete the return form and indicate reason for return.
Unfortunately we do not offer price adjustments at this time.
Sign up to get the latest on sales, new releases and more…