We can be reached via email anytime at firstname.lastname@example.org or by phone via the following:
(562) 408-4971 Monday - Friday 9am to 5pm
If you’d like to join our mailing list, please subscribe through the footer on any page.
No longer want to receive our emails? Safely unsubscribe via the link in any recent email.
If you've joined our email list but aren’t receiving emails, or if you’re simply having trouble reaching us, we’re so sorry. Your email provider may be accidentally marking the messages as spam, which can be prevented by adjusting your email settings (see instructions for Gmail and Yahoo). If that’s not the issue, email us at email@example.com and we’ll be happy to help you troubleshoot
ORDERS + SHIPPING
An item marked as Pre-Order means that you can pre-order the item now, and it will be shipped by the estimated date noted on both the product page and when you add the item to your cart. Please note that we charge at the time of purchase to guarantee inventory (and to minimize waste!).
In many cases we are able to re-stock our most popular items — simply select the size and/or color you'd like and submit your email address to the Waitlist. If the item comes back, we'll send a one-time email notifying you that it's back in stock. Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you'll receive it.
If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase.
We cannot issue a store credit or refund for any returned Final Sale items. If you have any questions, don't heistate to reach out to us via email at firstname.lastname@example.org.
We are unable to apply promotional codes to orders after they have been placed.
At this time, our system only accepts one code for each order and will default to the last code entered.
Complimentary shipping for U.S.-based customers on orders over $100.
Orders are shipped via USPS, and typically arrive within 1 - 3 business days (Priority Mail) or 2 - 7 business days (First Class Mail). Please note that we do not ship on weekends or holidays.
For expedited shipping, orders placed via USPS Priority Mail Express before 12:00PM PST ship out the same day and will arrive in 1 - 2 days (depending on your location), excluding holidays and weekends.
Yes, we ship to several international countries. In order to see the most accurate shipping cost, begin the Checkout process and you will be prompted for your Shipping Address to automatically calculate shipping fees based on the item weight(s) and your destination (no credit card required).
Note that for International orders, any applicable duties will be paid upon receipt by the customer.
RETURNS + EXCHANGES
What is your return policy?
We accept exchanges and returns received within 14 days of delivery.
Exchanges and returns for store credit are free, or we can refund your original form of payment less $7.95 return shipping costs. Returns must be in new, unworn condition, with its original packaging, Marrakech hang tags etc. intact.
*Excludes FINAL SALE items. Any item over 50% off the original price is final sale and cannot be returned for refund.
*For any orders over $1,000 customer pays return shipping
Can I make an exchange online?
If you would like to make an exchange, we suggest placing a new order for the item you want to ensure that it does not go out of stock. Then visit our Returns Center and follow the form until you can select Return to be emailed your return shipping label. Once we receive your return, we will process a full refund to your original payment method.
Can I return an item after the 30-day return window?
At this time, we cannot accept returns or process refunds outside of our 30-day return window.
When will I be refunded for my return?
Our warehouse will process your refund within 5 business days from the date we receive your return. Depending on your card policy, allow up to 10 business days for the refund to appear in your account.
How do I return an order from within the U.S.?
Please visit our Returns Center on our website and follow the instructions
to initiate your domestic return. You will receive a detailed email with instructions for how to manage your return per our policy. If you have any questions, don’t hesitate to reach out to us via email at email@example.com
How do I return an order from outside the U.S.?
At this time, International customers are responsible for return shipping costs to our warehouse. You may ship your return with a carrier of your choice. For your safety, we recommend sending via a trackable and insured method so that the carrier will refund you in the event of theft or loss during delivery to our warehouse. Remember to keep the tracking number for your own records.
Please send your return back to the following address:
Marrakech Clothing c/o Gartex Warehouse
14350 Garfield Ave, Unit 100
Paramount, CA 90723
If you have any questions, don’t hesitate to reach out to us via email at firstname.lastname@example.org