The Hera Printed Cupro Hoodie is just the jacket you'll need on a summer night. The light cupro is effortlessly classy and the style pairs perfectly with your favorite summer outfit.
We accept exchanges and returns received within 14 days of delivery. Exchanges and returns for store credit are free, or we can refund your original form of payment less $7.95 return shipping costs. Returns must be in new, unworn condition, with its original packaging, Marrakech hang tags etc. intact.
*Excludes FINAL SALE items. Any item marked as Final Sale cannot be returned for refund.
*For any orders over $1,000 customer pays return shipping
Please note, we only accept returns that were purchased via MarrakechClothing.com. MarrakechClothing.com will not accept returns or exchanges for items purchased at approved retailers and boutiques.
Can I make an exchange online?
If you would like to make an exchange, we suggest placing a new order for the item you want to ensure that it does not go out of stock. Then visit our Returns Centerand follow the form until you can select Return to be emailed your return shipping label. Once we receive your return, we will process a full refund to your original payment method.
Can I return an item after the 14-day return window?
At this time, we cannot accept returns or process refunds outside of our 14-day return window.
When will I be refunded for my return?
Our warehouse will process your refund within 5 business days from the date we receive your return. Depending on your card policy, allow up to 10 business days for the refund to appear in your account.
How do I return an order from within the U.S.?
Please visit our Returns Center on our website and follow the instructions to initiate your domestic return. You will receive a detailed email with instructions for how to manage your return per our policy. If you have any questions, don’t hesitate to reach out to us via email at customercare@marrakechclothing.com
*For any orders over $1,000 customer pays return shipping
How do I return an order from outside the U.S.?
At this time, International customers are responsible for return shipping costs to our warehouse. You may ship your return with a carrier of your choice. For your safety, we recommend sending via a trackable and insured method so that the carrier will refund you in the event of theft or loss during delivery to our warehouse. Remember to keep the tracking number for your own records. Please send your return back to the following address:
Marrakech Clothing c/o Gartex Warehouse
14350 Garfield Ave, Unit 100
Paramount, CA 90723
If you have any questions, don’t hesitate to reach out to us via email at customercare@marrakechclothing.com
GENERAL + ACCOUNT
How can I contact you with questions?
We can be reached via email anytime at customercare@marrakechclothing.com or by phone via the following: (562) 408-4971 Monday - Friday 9am to 5pm
How do I subscribe or change my email preferences?
If you’d like to join our mailing list, please subscribe through the footer on any page. No longer want to receive our emails? Safely unsubscribe via the link in any recent email.
Why am I not receiving Marrakech Clothing emails?
If you've joined our email list but aren’t receiving emails, or if you’re simply having trouble reaching us, we’re so sorry. Your email provider may be accidentally marking the messages as spam, which can be prevented by adjusting your email settings (see instructions for Gmail and Yahoo). If that’s not the issue, email us at customercare@marrakechclothing.com and we’ll be happy to help you troubleshoot
ORDERS + SHIPPING
What does an item marked Pr-Order mean?
An item marked as Pre-Order means that you can pre-order the item now, and it will be shipped by the estimated date noted on both the product page and when you add the item to your cart. Please note that we charge at the time of purchase to guarantee inventory (and to minimize waste!).
Can you re-stock a sold out item?
In many cases we are able to re-stock our most popular items — simply select the size and/or color you'd like and submit your email address to the Waitlist. If the item comes back, we'll send a one-time email notifying you that it's back in stock. Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you'll receive it.
What does an item marked Final Sale mean?
If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase.
We cannot issue a store credit or refund for any returned Final Sale items. If you have any questions, don't hesitate to reach out to us via email at customercare@marrakechclothing.com.
Can I apply a promo code after I place an order (or combine two at once)?
We are unable to apply promotional codes to orders after they have been placed. At this time, our system only accepts one code for each order and will default to the last code entered.
How much is shipping and how long does it take?
Complimentary shipping for U.S.-based customers on orders over $100. Orders are shipped via Fedex, and typically arrive within 3 - 5 business days depending on your location. Kindly allow 24 hours for order processing. Please note that we do not ship on weekends or holidays.
*PO Box Orders ship via USPS
Can I expedite shipping of my order?
For expedited shipping, orders placed via Fedex Express before 12:00PM PST ship out the same day and will arrive in 1 - 2 days (depending on your location), excluding holidays and weekends.
Do you ship internationally?
We do not ship internationally at this time.
RETURNS + EXCHANGES
What is your return policy?
We accept exchanges and returns received within 14 days of delivery. Exchanges and returns for store credit are free, or we can refund your original form of payment less $7.95 return shipping costs. Returns must be in new, unworn condition, with its original packaging, Marrakech hang tags etc. intact. *Excludes FINAL SALE items. Any item over 50% off the original price is final sale and cannot be returned for refund. *For any orders over $1,000 customer pays return shipping
Can I make an exchange online?
If you would like to make an exchange, we suggest placing a new order for the item you want to ensure that it does not go out of stock. Then visit our Returns Center and follow the form until you can select Return to be emailed your return shipping label. Once we receive your return, we will process a full refund to your original payment method.
Can I return an item after the 30-day return window?
At this time, we cannot accept returns or process refunds outside of our 30-day return window.
